ue to the nature of our work (Custom products to order) we can only accept returns of non-customised products in their original condition (not used/worn) within 10 working days from dispatch. Both parties will then decide if a refund is available or not.
Once we have received the product, we will inspect it for any of the following accepted defects:
- Names differ from those provided at order stage
- Missing graphic arts from the approved design
- Major print errors
- Damaged in transit (Photographic evidence of the package damaged prior to opening will be required in this instance)
Please note mockups are representations of the products and sponsor placements may be different if they collide with NextGen's placements of logos.
We do not accept returns / refunds for the following:
- Slight colour difference from the approved design (A colour on a monitor is not 100% accurate to what is printed)
- Minor white spots (Print error)
- Minor logo placement difference from the approved design
- Products not arriving in time for specific events due to delays caused by our delivery courier.
- Products not arriving in time for specific events when an order is not made with sufficient time (As agreed by both parties).
Where possible we will look to re-produce the product in question.
Please note in cases of sponsors being a conflict of interest (e.g another apparel company) , sponsors may not be able to be printed in the placements NextGen has informed the customer that our logo will be by our terms of service.
